Privacy policy

Last Updated: February 21, 2026

India’s Trusted Online Bazaar

ShopZET (“we”, “our”, “us”) operates this website and online store to provide a secure, transparent, and reliable shopping experience across India (the “Services”).

Our store is powered by Shopify, and payments are processed securely through Razorpay and Shopify-supported gateways. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, or interact with our Services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

“Personal Information” refers to information that identifies you directly or can reasonably be linked to you.

Depending on how you use our Services, we may collect:

A. Contact Information

Full name
Billing address
Shipping address
Phone number
Email address

B. Payment Information

Debit or credit card details (processed securely via Razorpay/Shopify)
UPI ID (for refunds where applicable)
Transaction details
Payment confirmation data

Note: We do not store complete card numbers on our servers.

C. Order & Transaction Information

Products viewed
Items added to cart
Purchase history
Returns and refund details
COD verification records

D. Account Information (If Account is Created)

Login credentials
Saved preferences
Order history

E. Communication Data

Emails sent to support
WhatsApp conversations
Customer care interactions

F. Device & Usage Information

IP address
Browser type
Device type
Cookies and tracking data
Pages visited and interaction behavior

2. How We Collect Information

We collect information:

Directly from you when you place an order, create an account, or contact support
Automatically through cookies and analytics tools
From Shopify (our hosting provider)
From Razorpay and other payment partners
From marketing platforms (e.g., Meta/Facebook & Instagram Ads)

3. How We Use Your Information

We use personal information for the following purposes:

A. Order Processing & Fulfillment

Confirm and process orders
Verify COD orders
Arrange shipping and delivery
Manage returns and refunds

B. Customer Support

Respond to inquiries
Resolve complaints
Provide after-sales support

C. Personalization & Improvement

Improve website functionality
Analyze traffic and user behavior
Enhance shopping experience

D. Marketing & Advertising

Send promotional emails, SMS, or WhatsApp updates (you may opt out anytime)
Display relevant advertisements on Meta platforms
Run retargeting campaigns

E. Security & Fraud Prevention

Prevent fraudulent transactions
Protect customer accounts
Reduce Return-to-Origin (RTO) risk

F. Legal Compliance

Comply with applicable Indian laws
Respond to lawful requests
Enforce store policies and terms

4. How We Share Your Information

We may share your information with:

Shopify – Our e-commerce hosting platform
Razorpay and secure payment processors – For payment processing
Shipping & logistics partners – For order fulfillment
Marketing & advertising platforms – For promotional campaigns
Legal authorities – If required under applicable law

We do not sell your personal information to third parties.

5. Relationship with Shopify

ShopZET is hosted on Shopify. Shopify may process certain data to:

Enable store functionality
Improve system performance
Detect fraud
Support advertising integrations

You may review Shopify’s privacy practices at:
https://privacy.shopify.com

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website performance
Analyze visitor behavior
Remember cart and user preferences
Deliver relevant advertisements

You may disable cookies through your browser settings. However, some features of the website may not function properly without them.

7. Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect your data.

However, no method of transmission over the internet is 100% secure. We recommend not sharing sensitive data over unsecured channels.

We retain personal information only as long as necessary to:

Complete transactions
Fulfill legal and accounting obligations
Resolve disputes
Enforce store policies

8. Your Rights

Subject to applicable law, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of data
Withdraw consent for marketing communications
Request details about how your data is used

To exercise your rights, contact us at:

📧 support@shopzet.in
📞 / WhatsApp: +91 9114700471

We may request identity verification before processing such requests.

9. Children’s Privacy

Our Services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from minors. If you believe that a minor has provided personal information, please contact us immediately.

10. International Data Transfers

Although ShopZET operates within India, certain data may be processed outside India through Shopify’s global infrastructure and associated service providers.

Where required, appropriate safeguards are implemented to protect your data.